Welcome to www.homeserveheating.co.uk (the “Website”). We are HomeServe, a company registered in England at Cable Drive, Walsall, WS2 7BN under registered number 03468609 (“HomeServe”, “we”, “our” or “us”).
Where available, the Website allows you to find an engineer approved by HomeServe (“Approved Engineer”) and provides you with access to that Approved Engineer’s webpage (beginning with www.homeserveheating.co.uk) (an “AE’s Webpage”).
2. Terms that apply to your use of the Website and / or the AE’s Webpages
You should read the Agreement prior to using the Website and / or the AE’s WebPages and by continuing to use the Website and / or the AE’s Webpages you are signifying that you agree to the terms. If you do not agree to the terms of the Agreement you should not use the Website and / or the AE’s Webpages.
In addition, if you enter a competition or purchase products or services advertised by us, one of our commercial partners or an Approved Engineer through the Website or any webpage accessible through the Website, separate terms and conditions will apply to that transaction and you should read those terms and conditions carefully.
3. Changes to the Agreement
We may from time to time make changes to the terms of the Agreement. Please review the Agreement from time to time to ensure that you are aware of any changes made by us. Your continued use of the Website shall be deemed to be your acceptance of such changes. If you do not agree to such changes, you should not use the Website.
4. Accessing the Website
Access to the Website is permitted on a temporary basis. Access to the Website is dependent upon availability of the World Wide Web and we accept no responsibility for your inability to access the Website. We reserve the right to withdraw, disable or amend access to the Website without notice. In addition, we reserve the right to disable your access at any time if, in our opinion, you have failed to comply with any of the provisions of the Agreement.
5. Reliance on information posted on the Website
Commentary, information and other materials posted on the Website are not intended to constitute professional advice and should not be relied upon in this way.
We try to make the advice on the Website as useful and reliable as possible. However, commentary, information and other materials posted on the Website are not professional advice or financial advice, do not deal with and might not be relevant or appropriate in all circumstances, are for guidance only and should not be relied on.
To the extent permitted by law, we accept no responsibility (including loss, damage or injury) for your use of the advice on the Website.
6. Linking to our website
You may link to www.homeserveheating.co.uk, provided you do so in a way that is fair and legal and which does not damage our reputation or take advantage of it. You must not link to the Website in anyway which suggests any form of association, approval or endorsement on our part where none exists. You must not remove or obscure (by framing or otherwise), any copyright notice, advertisement or other information published on the Website. The Website must not be framed on any other website. We reserve the right to withdraw linking permission without notice.
7. Permission to use the Website and its content
Save for an Approved Engineer’s trade name and/or trade mark, we (and/or our licensors) own the content, graphics, text, photographs, logos, marks and other contents of the Website (collectively the “Materials”). The Materials are protected by various intellectual property rights including copyright, trademark and database rights.
All intellectual property rights in the Materials are expressly reserved and, other than set out below, no right or licence is granted to you to use any Materials.
You are only permitted to retrieve and display the Materials on a computer screen, store Materials in electronic form on disk (but not on any server or other storage device connected to a network) and print one copy of the Materials for your own personal, non-commercial use, provided that you keep intact all copyright and other proprietary notices.
Other than set out above, you may not reproduce, modify, copy, distribute, display, broadcast, transmit or use any of the Materials without prior written permission from the owner of the relevant Material.
8. Third party sites and content
9. Communication between you and us
If you need to contact us about anything relating to the Agreement, you can do so using the details in the “Contact Us” section. If we need to contact you, we will do so by telephone, email or post to the telephone number, email or postal address provided by you during the order process or during any subsequent correspondence.
10. Prices and payment
The price and products and services on the Website will be as quoted on the Website from time to time, except in the cases of obvious errors. All prices are inclusive of VAT. We, Approved Engineers or our commercial partners may change the price and details of products and services at any time.
11. Limits on our responsibility to you
We are careful about the content we display on the Website and we try to ensure that the Website is safe to access and use but errors (including inaccuracies and typographical errors) and defects may occur.
Whilst we reserve the right, at any time and in our sole discretion, to correct any errors or omissions, make changes to the features, functionality or content of the Website and to edit or delete documents, information or other content on the Website, the Website is provided without any guarantees, conditions or warranties. As such, we cannot guarantee that the Website is or will be error free, free of viruses or other harmful components or that defects will be corrected.
As far as the law allows, we exclude all statements, terms and warranties that may be implied. We will not, under any circumstances, be responsible for any losses you suffer as a result of using the Website or your inability to use the Website or your use of or reliance on any content displayed on the Website that are not as a direct consequence of our behaviour and that we could not have been expected to foresee. In particular, we will not be responsible for losses related to any business (including profits), loss of data or loss of goodwill, whether these losses are direct, indirect, or for any indirect financial (or monetary) losses.
This does not affect our liability for death or personal injury arising from our negligence, our liability for fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law.
12. Legal compliance and applicable law
You agree to comply with all applicable laws and regulations in England and Wales in connection with your use of the Website and any Materials.
The Agreement shall be governed by, and construed exclusively in accordance with the laws of England and Wales (including non-contractual disputes or claims). All disputes relating to the Agreement or the Website shall be subject to the jurisdiction of the courts of England and Wales.
Should any part of the Agreement be held invalid or unenforceable, that portion shall be construed so that it is compliant with applicable law and the remaining portions shall remain unaltered and in full force and effect. To the extent that anything in or associated with the Website is in conflict or inconsistent with the Agreement, the Agreement shall take precedence. Our failure to enforce any terms of the Agreement shall not be construed as a waiver of the term or the right to enforce it.